Evelyn Looi

Research

The impact of organisational culture on the performance of District Health Boards (DHBs) in New Zealand.

Supervisors

Dr Richard Greatbanks, Assoc. Prof. Andre Everett

Research Outline

This PhD research considers the effects organisational culture has on the implementation of quality improvement initiatives, such as Lean principles and Total Quality Management. The implementation of specific quality improvement initiative(s) is likely to have an effect on the Ministry of Health’s (MoH) performance targets at the District Health Board (DHB) level. This research therefore attempts to explore both high and low performing DHBs regarding the adoption and implementation of quality improvement initiatives specifically from the perspective of organisational culture.

Publications and/or Conferences To Date

Looi, E., Everett, A., & Greatbanks, R. (2011, November). The impact of organizational culture of District Health Boards (DHBs) on the performance of hospitals. Paper presented at Decision Sciences as a Catalyst for Interdisciplinary Exchange and Cultural Change, The 2011 Annual Meeting of the Decision Sciences Annual Meeting. Boston: DSI.

Looi, E., Greatbanks, R., & Everett, A. (2011, July). Is organisational culture the answer to performance improvement in healthcare? a case study of New Zealand's District Health Boards (DHBs). In Exploring Interfaces, Book of Abstracts of the 18th International Annual EurOMA Conference. Cambridge, UK: European Organisations Management Association.

Looi, E. S. Y., Greatbanks, R., & Everett, A. M. (2011). What role does governance play in shaping patient-centred culture in New Zealand’s District Health Boards (DHBs)?.Paper presented at the Mid-Year Workshop of the ANZAM Health Management and Organisation Special Interest Group. 23 August, Sydney.

Looi, E. S. Y., Greatbanks, R., & Everett, A. (2009). The integration of six sigma and service quality. Presented at The School of Business Postgraduate Colloquium. 4 September, Dunedin.