Technology Services Group
Welcome to the School of Business Technology Services Group. We are responsible for offering technology services for staff and PhD students including:
- Support Services and Operations
- Front Line Helpdesk
- Level 1, 2 and 3 Support
- Server Management and Administration
- Staff desktop design and deployment
- Application Support
- Systems Development
School of Business Helpdesk
Your first point of contact for technology services within the School of Business
E-Mail: sob.helpdesk@otago.ac.nz
On Campus Phone: 5929 *
Off Campus Phone: +64 3 479 5929 *
*(Urgent Issues only)
Typically we can help you with all your ICT needs with just a phone call or an email and we will log your incident or service request in our Helpdesk system. If the service you require is not offered by our team we can point you in the right direction. Likewise if we are unable to resolve your issue within our team we log and track it with other University service divisions or with third party vendors.
Student Services: ITS Support the student labs and the student desktop in the commerce building x5170
Hours
Room 3.05 Commerce Building
8.30am - 5pm, Monday - Friday
We do not offer support after 5pm on weekdays or over the weekend, however ITS do offer extended Helpdesk Hours
Public Holidays
No support is provided on public holidays: Easter Friday, Easter Sunday, Christmas Day, Boxing Day, 1 January (New Years Day) and 2 January.